• RIGHT OF RECESSYou may exercise the right of withdrawal (and withdraw from the contract for any reason) the consumer-consumer (i.e. a natural person who purchases the goods for purposes not related to their professional activity).To exercise this right, the customer must send a communication to Matic Line within 14 working days from the date of delivery of the goods.Note:Customers who purchase VAT can not exercise the right of withdrawal.The right of withdrawal is subject to the following conditions:
1.The purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories);
2.To limit damage to the original packaging we recommend, when possible, to insert it in a second box (the application of labels or adhesive tapes on the original packaging of the product is prohibited);
3.The shipment, until arrival in our warehouse, is under the complete responsibility of the customer;
4.Shipping costs for return of goods are free (only in Italy);Matic Line does not respond in any way to damages or theft/loss of goods returned with uninsured shipments.We will not be withdrawn in any case packages in mark or in assigned port.
• REMOVAL TO CLIENTWithout prejudice to any recovery costs for damages ascertained to the original packaging, Matic Line will refund the customer the amount already paid for the product, excluding the transport costs, through the transfer procedure of the amount charged on the Credit Card or by means of Bank Transfer.In the latter case, the customer will promptly provide their bank details (Code IBAN).
• CLIENT REMBERSEXTERNAL EUThe shipping cost for the return of the purchased product is borne by the customer and for countries outside the EU to the final refund will be deducted the costs of import taxes.• WHEN THE RIGHT OF RECESSThe right of withdrawal expires when Matic Line accesses:1.Partial use of good;2.The lack of external packaging and/or original internal packaging;3.The absence of integral elements of the product;4.Damaging the product for causes other than its transport.
•In the above cases, Matic Line will return the purchased goods to the sender, charging the same shipping costs.
•COMMUNICATIONS AND RECLAMSAll notices or complaints of the Customer with regard to Matic Line regarding Purchase Contracts must be addressed to Customer Service by writing to firstname.lastname@example.org
• COMPETENT FORO • The Purchase Agreement between the Customer and Matic Line is concluded in Italy and regulated by the Italian Law.For any dispute the judicial authority of Terni will be competent.